Tales of Abject Failure - Part 2

My last post was optimistic.  We were assured that the people in charge for CableCARD scheduling would contact us within 24-48 hours of the last call, which was a couple hours before the post went out.  Around 18:30 yesterday, which is around the 49.5 hour mark, we called up again to see what was up.  To the credit of the girl from Wednesday (she doesn't deserve a lot after suggesting that CableCARDs are basically garbage, suggesting that we'd be better off sticking with the box I'd returned hours before), she did in fact email the relevant people and logged the whole thing in the notes for our account.  Tonight's gentleman saw very explicitly that we were supposed to be contacted within 48 hours and that it had already been more than that.

Don't get me wrong here, I knew this was Comcast.  I was not expecting installation within this window.  I wasn't even expecting an appointment within this window.  Returning a phone call within two business days to say anything does not seem to be too much to ask, especially since we didn't demand the window in some sort of huff.  This is just common courtesy to your paying customers.

Of course, the people involved with this whole business only work M-F 8-17, so there was no chance of anything happening tonight, meaning the weekend is lost too.  The CSR tonight sent yet another email to the people responsible for CableCARDs mentioning specifically that they missed the window they were supposed to  meet, but this time he claims to have sent it to their supervisors too.  No idea whether that will help or just irritate them, but we'll see.

Sadly, tonight was the season finale for Psych, which I had to watch in SD despite paying for HD service.  I know, it's not exactly world ending, but come on guys, this entire process is vastly more painful than it should be, so any inconvenience as a result of their stupid policies designed solely to nickel and dime is too much.  Nothing needs to be recorded over the weekend, and the box is set up like a VCR to record the Monday evening shows in HD.  There's obviously no chance of installation before then.  Odds are, the next post in the series will be after the first truck roll, which will end in still more abject failure, but at least it will be failure post-college try.  FiOS cannot get in this area of town fast enough.